SHIPPING POLICY

Last updated: August 24, 2026

At TOKYO KITS, we provide free tracked shipping to all destinations available at checkout. We also offer Express Shipping for eligible destinations for an additional fee. Our goal is to deliver every order safely and reliably, with clear tracking information throughout the journey.

Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom, European countries and other international destinations available at checkout.

If your country or region appears as an available destination during checkout, we can deliver your order there. Certain remote locations may not be supported by our carriers, and Express Shipping may not be available for every destination.

Shipping Rates and Methods

The following shipping methods may be displayed at checkout:

• Standard Shipping: Free tracked shipping, with estimated delivery in 5–8 business days after dispatch.

• Express Shipping: Paid tracked shipping, with estimated delivery in 3–5 business days after dispatch.

The availability and cost of Express Shipping will be clearly displayed at checkout before payment. Both shipping methods include tracking.

Free shipping does not include customs duties, VAT, import taxes, brokerage charges or carrier handling fees that may apply to international orders.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. Processing may take slightly longer during holidays, major product releases, sporting events and promotional campaigns.

Express Shipping reduces the estimated transit time after dispatch but does not shorten the order-processing period.

If we are unable to ship your order within the stated processing period, we will contact you with an updated estimate and the available options.

Estimated Delivery Time

Once your order has been dispatched, the estimated delivery times are:

• Standard Shipping: 5–8 business days after dispatch.

• Express Shipping: 3–5 business days after dispatch.

Including processing time, the estimated total timeframes from the date of purchase are approximately:

• Standard Shipping: 6–11 business days.

• Express Shipping: 4–8 business days.

Delivery estimates are not guaranteed dates. Customs clearance, carrier disruptions, severe weather, public holidays, high-demand periods and circumstances outside our reasonable control may affect delivery times.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 72 hours to become active after the carrier receives the package.

If you have not received your tracking information after your order has been processed, please check your spam folder or contact us at support@tokyokits.com.

Multiple-Item Orders

Orders containing multiple products may be divided into separate shipments.

If this happens:

• You may receive more than one tracking number.

• Packages may arrive on different dates.

• You will not be charged additional shipping fees because we divided the order.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage charges or carrier handling fees, depending on the destination.

When these charges are collected in advance, they will be displayed at checkout. If they are not collected at checkout, the customer may be responsible for paying them directly to the carrier or local customs authority before delivery.

TOKYO KITS does not control charges imposed by customs authorities. Please contact support@tokyokits.com if you receive an unexpected payment request and need assistance verifying it.

Shipping Delays

Delays may occur due to:

• Customs inspections

• Severe weather

• Carrier disruptions

• Public holidays

• Incorrect or incomplete delivery information

• High-demand promotional periods

• Circumstances outside our reasonable control

If your tracking information has not updated for several business days, contact us with your order number so we can investigate with the carrier.

Delivery Protection

All orders include tracking and delivery protection.

If tracking has not confirmed delivery within 45 business days of the dispatch date, please contact us at support@tokyokits.com.

After reviewing the order and tracking information, if the package is confirmed lost, we will offer:

• A replacement shipment; or

• A full refund.

The customer may select their preferred option.

This protection may not apply when delivery was prevented by an incorrect or incomplete address, a refused or unclaimed shipment, failure to complete required customs procedures or another action attributable to the recipient.

Nothing in this section limits any mandatory consumer rights available under applicable law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Check with household members, neighbours, reception areas and other secure delivery locations.

2. Contact the carrier using your tracking number.

3. Contact support@tokyokits.com as soon as possible, ideally within 7 calendar days of the recorded delivery date.

We will assist with the carrier investigation. A delivery scan does not automatically prevent a claim, but the resolution may depend on the evidence provided by the carrier.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Address corrections may be requested within 24 hours of purchase, provided the order has not already been processed or dispatched. We cannot guarantee that a requested correction will be possible.

Once an order has been dispatched, the delivery address generally cannot be changed.

If a package is returned because the address was incorrect, incomplete or undeliverable, the customer may be responsible for the cost of reshipping the order.

Refused or Unclaimed Shipments

If a shipment is refused, left unclaimed or returned because the recipient did not complete required delivery or customs procedures, additional reshipping costs may apply.

Any eligible refund will be reviewed according to our Returns & Refunds Policy. Original paid shipping charges, return-to-sender fees, customs charges and personalised products may be non-refundable where permitted by law.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible, ideally within 7 calendar days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and packaging

Once the issue has been reviewed, we will provide a replacement, refund or another appropriate resolution at no additional cost, in accordance with applicable consumer law.

Reporting the issue outside the suggested seven-day period does not limit any mandatory consumer rights available under applicable law.

Returns and Exchanges

Eligible, unworn and non-personalised items may be returned within 14 calendar days of delivery, subject to our complete Returns & Refunds Policy.

Unless the item arrived damaged, defective or incorrect, the customer may be responsible for the return shipping cost.

Personalised jerseys—including products customised with names, numbers, patches or other requested modifications—cannot be cancelled, returned or exchanged unless they arrive damaged, defective or different from the customisation submitted with the order.

Please review our complete Returns & Refunds Policy before submitting a request.

Contact Us

For assistance with shipping, delivery, tracking or an order, contact:

support@tokyokits.com

Please include your order number in your message. We aim to respond within 24 hours on business days.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

TOKYO KITS — Built for the fanatics.