Last updated: August 2, 2026

At TOKYO KITS, we provide tracked shipping to the United States, Canada, and eligible European destinations through our international logistics network. Our goal is to deliver every order safely and reliably.

Shipping Destinations

We currently ship to:

• United States
• Canada
• European countries available at checkout

If your country or region appears as an available destination during checkout, we can deliver your order there.

Shipping Rates

United States

We currently offer free standard shipping to eligible addresses within the United States.

Canada and Europe

Shipping rates are calculated and displayed at checkout based on the destination and available delivery method.

Any free-shipping promotion or discount will be clearly displayed at checkout before payment.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. Processing may take slightly longer during holidays, major product releases, sporting events, and promotional campaigns.

If we are unable to ship your order within the stated processing period, we will contact you with an updated shipping estimate and the available options.

Estimated Delivery Time

Estimated delivery to the United States, Canada, and Europe:

5–13 business days after shipment

Including processing time, the estimated total timeframe is approximately 6–16 business days from the date of purchase.

Delivery estimates are not guaranteed dates. Customs clearance, carrier disruptions, severe weather, public holidays, and other circumstances outside our control may affect delivery times.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 72 hours to become active after the carrier receives the package.

If you have not received your tracking information after your order has been processed, please check your spam folder or contact us at support@tokyokits.com.

Multiple-Item Orders

Orders containing multiple products may be divided into separate shipments.

If this happens:

• You may receive more than one tracking number.
• Packages may arrive on different dates.
• You will not be charged additional shipping fees because we divided the order.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage charges, or carrier handling fees, depending on the destination.

When these charges are collected in advance, they will be displayed at checkout. If they are not collected at checkout, the customer may be responsible for paying them directly to the carrier or local customs authority before delivery.

TOKYO KITS does not control charges imposed by customs authorities. Please contact support@tokyokits.com if you receive an unexpected payment request and need assistance verifying it.

Shipping Delays

Delays may occur due to:

• Customs inspections
• Severe weather
• Carrier disruptions
• Public holidays
• Incorrect or incomplete delivery information
• High-demand promotional periods
• Circumstances outside our reasonable control

If your tracking information has not updated for several business days, contact us with your order number so we can investigate with the carrier.

Delivery Protection

All orders include tracking and delivery protection.

If tracking has not confirmed delivery within 45 business days of the shipment date, please contact us at support@tokyokits.com.

After reviewing the order and tracking information, we will offer one of the following resolutions when the package is confirmed lost:

• A replacement shipment; or
• A full refund

The customer may select their preferred option.

This protection does not apply when delivery was prevented by an incorrect or incomplete address, a refused or unclaimed shipment, failure to complete required customs procedures, or another action attributable to the recipient.

Nothing in this section limits any consumer rights available under applicable law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Check with household members, neighbors, reception areas, and other secure delivery locations.
2. Contact the carrier using your tracking number.
3. Contact support@tokyokits.com within 7 calendar days of the recorded delivery date.

We will assist with the carrier investigation. A delivery scan does not automatically prevent a claim, but the final resolution may depend on the evidence provided by the carrier.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Address corrections may be requested within 24 hours of purchase, provided the order has not already been processed or shipped. We cannot guarantee that a requested correction will be possible.

Once an order has shipped, the delivery address generally cannot be changed.

If a package is returned because the address was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of reshipping the order.

Refused or Unclaimed Shipments

If a shipment is refused, left unclaimed, or returned because the recipient did not complete the required delivery or customs procedures, additional reshipping costs may apply.

Any eligible refund will be reviewed according to our Returns & Refunds Policy. Original shipping charges, return-to-sender fees, customs charges, and personalized products may be non-refundable where permitted by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and packaging

Once reviewed and approved, we will provide a replacement or another appropriate resolution at no additional cost.

Returns and Exchanges

Eligible return requests must be submitted within 14 calendar days of delivery.

Personalized jerseys—including products customized with names, numbers, patches, or other requested modifications—cannot be canceled, returned, or exchanged unless they arrive damaged, defective, or different from the customization submitted with the order.

Please review our complete Returns & Refunds Policy before submitting a request.

Contact Us

For assistance with shipping, delivery, tracking, or an order, contact:

support@tokyokits.com

Please include your order number in your message. We aim to respond within 24 hours on business days.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

TOKYO KITS — Built for the fanatics.